Customer Service Representative / Day ShiftTransec BPO Solutions Inc. • Pasig, National Capital Region, PH

Customer Service Representative / Day Shift

Transec BPO Solutions Inc. • Pasig, National Capital Region, PH

30+ days ago

Job description

WHY JOIN OUR TRANSEC TEAM?

HMO, life insurance, and incentives
Represent one of the top leading brands in PH
Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders, and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO :

Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.

Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.

Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

Coordinate with several branches and departments to resolve customer concerns and / or requests.

Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

WHAT YOU NEED TO HAVE :

Open to fresh graduates with no experience.

6 months experience in customer service is a plus.

Basic knowledge in using Microsoft Word and Excel.

Understandable writing and speaking skills in both English and Filipino.

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Customer Service Representative • Pasig, National Capital Region, PH