Sales Operations & Support Coordinator II (Mis-Ship)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture : We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits : Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning : We believe in continuous development. Whether through rotational programs or high-impact projects , you’ll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone :   Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary :

The Mis‑Shipment & Freight Claims Coordinator is responsible for the end‑to‑end management of Mis‑Shipment Orders and Freight Damage / Loss Claims across North America. This role plays a critical part in protecting Vertiv’s customer experience, ensuring operational accuracy, and driving recovery performance. The coordinator is expected to balance adherence to corporate policies and procedures with responsiveness to customer needs, delivering a consistently high level of service to both internal and external stakeholders.

Success in this position requires strong cross-functional communication and collaboration with Sales, Order Management, Logistics / Transportation, Quality, and Customers. The coordinator will actively manage case investigations, documentation, resolutions, and follow-through to support timely recovery, customer satisfaction, and operational integrity.

Job Responsibilities :

Mis-shipment and Freight Claim Order Processing

Customer and Cross-Functional Communication

Reporting, Documentation & Compliance

Qualifications :

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS