Bilingual Player Support Agent (Mandarin / Traditional Chinese) - Email Support

Since  1998 , we've been on a mission to  reshape  how players  interact  with their  favorite games , growing into a global team of over  12,000 professionals  spread across  70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally -  Player Engagement  - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides  technical support, community management, and trust & safety services  for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Bilingual Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥

What are we looking for? Our Player Support Agent has a knack for the following skills :

Communication :

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Play a crucial role in gathering and delivering player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.

Analytics :

Leadership :

Business :

You'd be a great fit for this role if you have :

Nice-to-haves :

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey :

Our recruitment process is fully online and remote.  We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https : / / www.keywordsstudios.com / en / applicant-privacy-notice .

Requirements

You would be a great fit if you have!

Benefits

Role Information :

Studio : Keywords Studios

Location : Asia Pacifc, Philippines

Area of Work : Player Engagement

Service : Engage

Employment Type : Full-time

Working Pattern : Hybrid