#BeMore
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?
Responsible for the operational activities of the Quality Assurance Team and ensures the QA Officers / Specialists meet targets, goals, and deliverables supporting operations and acocunt-wide call quality metricsResponsible for team engagement, performance management and talent development of the QA Officer / SpecialistsUtilizes systems and procedures to improve the operating quality and efficiency of the quality departmentAdheres to and enforces the quality pan, standard quality conrol process, standard operating procedures and other governing documents that include service quality standards, monitoring process, and coaching requirementsWorks collaboratively with the stakeholders, Operations, and Training to ensure program standards for quality service are achieved and initiates improvement actions when necesaryWho are we looking for?
Minimum of 2 years in college, preferably a bachelor's degreeMinimum of 3 years of experience in a BPO or similar environmentMinimum of 3 years of experience as Quality Assurance ManagerProficiency with technology, especially computers, software applications, and phone systemsStrong knowledge of quality evaluation and customer serviceSolid RCA skills, action planning and coaching skillsAbout TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20, employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .