Process Improvement Manager

The Process Improvement Manager is responsible for assessing the adequacy and effectiveness of the companys internal controls, business processes, and compliance procedures. The role focuses on identifying operational risks, control gaps, and inefficiencies, and recommending actionable improvements to strengthen compliance, enhance workflow efficiency, and support overall business performance.

Key Responsibilities

Review and assess company policies, procedures, and workflows to ensure effectiveness and compliance with regulatory requirements.

Identify gaps, weaknesses, risks, and inefficiencies in internal controls and operational processes.

Recommend, document, and help implement improvements to strengthen internal controls and enhance operational workflows.

Prepare comprehensive reports detailing findings, risks, and actionable recommendations for management review.

Collaborate with Department Heads and key stakeholders to resolve process gaps, improve systems, and support change initiatives.

Monitor compliance with policies, procedures, and industry regulations to ensure consistent adherence.

Provide insights and support in ERP optimization and process automation initiatives aimed at improving efficiency.

Perform other related tasks as assigned.

Qualifications

Bachelors degree in Accountancy.

Certified Public Accountant (CPA) is required.

Background in internal audit is required.

Minimum of 2 years of relevant experience.

Strong analytical, problem-solving, and critical-thinking skills.

Excellent written and verbal communication skills.

Proficient in ERP systems and highly skilled in Microsoft Office applications, especially Excel.