Technical Support & Automation VA (AI-Driven Support)VAME LTD • Philippines
Technical Support & Automation VA (AI-Driven Support)
VAME LTD • Philippines
30+ days ago
Job descriptionExperience in technical or software support Ability to learn new tools and systems quickly Strong written communication and documentation skills Analytical mindset : solve → document → automate Experience with HubSpot or similar CRM / support platforms Proactive, organized, and solution-oriented Background in a software or technology company Experience using AI tools for support (chatbots, auto-responses, workflows) Understanding of customer success and sales–support collaboration
We are seeking a Technical Support & Automation VA with strong problem-solving skills and a systems mindset. This role goes beyond ticket resolution, you will help transform our support function into an AI-powered, scalable operation .
You will handle day-to-day technical support while identifying opportunities to automate workflows, improve response times, and reduce manual effort.
Key Responsibilities
- Handle approximately 10 support tickets per day
- Work daily within HubSpot (ticketing, CRM, and documentation)
- Troubleshoot customer issues and provide efficient resolutions
- Document recurring issues, fixes, and best practices
- Identify opportunities to automate support responses and workflows
- Build and manage email automations for common support cases
- Recommend tools or systems to reduce manual support workload
- Collaborate with the sales team when technical support overlaps with sales needs
Required Skills & Qualifications
Nice to Have
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