Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture : We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits : Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning : We believe in continuous development. Whether through rotational programs or high-impact projects , you’ll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone :   Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary :

This position's objective is to ensure timely process review, audit and invoicing of all field service tickets. Preparing, creating and coordinating Time and Material quotes, reviewing of Site contract activity, monitor team and training associates while maintaining a good communicative relationship with the Customer Engineers, District Managers, Coordinators, end user customers, and internal customers.  Amounts of tickets invoiced will determine monthly revenue of Vertiv Services.

Job Responsibilities :

Set goals with Team leader to ensure that teams grow along with the support being extended to the customers.

Qualifications :

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS