RTA / MIS - Travel Collections - Quezon City

About the job RTA / MIS - Travel Collections (QC) | Onsite

Nature Of the Account : Travel Outbound Collections

Start Date : 13-Oct

Type of Support : Non-voice

Work Arrangement : 100% Onsite (Quezon City)

Shift Schedule | Restdays : Night Shift

Educational Requirement :

Finished at least 2 years in college without back subject / s

Work Experience :

At least 2 years exp as Real Time Analyst in a BPO setup

Any domain

Good communication skills

Skills : Preferrably knowledgeable with PowerBI

Responsibilities :

Real-time Monitoring : Continuously observe agent activity, call volumes, and queue levels using specialized software.

Staffing Adjustments : Make necessary changes to agent schedules, such as altering break times or shifting resources, to maintain optimal staffing.

Performance Evaluation : Monitor agent adherence to schedules and performance to identify any deviations or issues that could impact service levels.

Problem Resolution : Identify and address real-time problems like system outages, routing issues, or unexpected spikes in volume.