Call Center Agent

WE’RE HIRING! | CSR

Work Locations :

Manila Site : 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site : 9th–11th Floor, Vector Zone, North Gate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

QC Site : 8th Floor, North Tower 1, EDSA Corner North Avenue, Quezon City

Work Setup : Hybrid | Onsite

Schedule : Night Shift | Shifting | 2 Days Off

About the Role :

We are looking for a Customer Service Representative who will handle calls and inquiries from healthcare providers, ensuring efficient communication, accurate information, and excellent service delivery. This role is perfect for someone with solid voice support experience who thrives in a fast-paced environment.

Key Responsibilities :

• Handle inbound and outbound calls professionally and confidently.
• Build strong customer relationships and deliver outstanding service in every interaction.
• Communicate brand and company policies clearly and effectively.
• Identify opportunities, provide solutions, and maintain a high level of customer satisfaction.
• Prepare necessary reports and documentation using company systems or web-based tools.
• Collaborate with internal teams to ensure seamless service to providers.

Qualifications :

Perks and Benefits :

Take the next step in your BPO career! Join our growing team and be part of a company that values your skills and supports your growth.