Client Success Director (Hybrid) - Quezon City

About the Job : Director of Client Success (QC) | Hybrid

Work Location / Setup : Quezon City / Hybrid

As the Director of Client Success, she is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal teams, aligning company capabilities with client objectives to drive mutual success.

• Serve as the executive point of contact for client relationships, fostering trust, transparency, and long-term partnerships at senior levels.
• Develop and implement client success strategies to enhance customer experience, optimize service delivery, and exceed contractual expectations.
• Oversee and guide the Client Success team in meeting production goals, driving performance improvements, and managing key account strategies.
• Lead business reviews, strategic planning sessions, and quarterly client meetings, presenting performance metrics and growth opportunities.
• Partner with Operations, Quality, Training, Talent Acquisition, Workforce Management, and IT to ensure seamless service delivery and issue resolution.

Required Qualifications :

leadership or client success role.

revenue growth.

industry.

stakeholders.

opportunities.

Preferred Qualifications :

with clients, ensuring that their needs are met and exceeded.

resolving issues, and turning around difficult relationships.