Customer Service (High Level)

Hiring: Customer Service (High Level)

Location: REMOTE-WFH Cebu City, Cebu, Philippines
Schedule: Full-time, Amenable to work in US-Time zones
Start Date: Immediate
Compensation: Starting at 50,000 Basic Pay

Why Join us?

-100% Work-from-Home Setup
-Employment Regularization After 6 Months
-PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)
-13th Month Pay
-HMO Life and Health Coverage
-20% Night Premium Pay
-Paid Sick and Vacation Leaves

About our Company:

At Open Look Business Solutions Inc. - 032 Outsourcing, we believe that great teams build great businesses. Guided by our core valuesPositivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers for our people.

About the Role:

We are looking for a highly motivated and experienced Customer Service Representativewith expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions.

Key Responsibilities:

• Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.
• Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
• Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
• B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
• Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
• Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
• Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
• Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
• Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
• Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
• Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

Who are you?

-Must be a Filipino citizen currently residing in the Philippines
-Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years.
-Familiarity with platforms and tools such as Clickup, Hupsot and Wordpress.
-Excellent verbal and written English communication skills
-Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief

Recruitment Process Timeline:

-Resume Screening Review of your qualifications
-Initial Interview A short conversation to align expectations
-Computer Check To verify your work-from-home setup
-Self-Recorded Video Interview Share your story and strengths
-Skills/Personality Assessment To know the depth of your experience
-Application Upload Profile added to our talent portal
-Client Endorsement If matched, your profile is presented to a client

Interested in applying?

Send your resume to our email at hiring@open-look.com