Customer Support & Fulfillment AssistantRemote VA • Metro Manila, PH
Customer Support & Fulfillment Assistant
Remote VA • Metro Manila, PH
30+ days ago
Job type
- Quick Apply
Job descriptionExcellent English communication skills (spoken and written) Clear speaking voice with minimal accent Strong attention to detail and organizational skills Stable, high-speed internet connection Ability to follow instructions and work independently Previous experience in eCommerce, customer service, or logistics Familiarity with online order platforms and shipping tools
About the Role
We’re looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities
- Process refunds for online orders accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
Requirements
Preferred Qualifications
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