Ecommerce Case Management SpecialistVAME LTD • Philippines
Ecommerce Case Management Specialist
VAME LTD • Philippines
8 days ago
Job descriptionExperience in ecommerce or customer service environments. Technical troubleshooting skills. Data analysis capabilities. Excellent communication skills. Problem-solving abilities. Attention to detail. Ability to work in a fast-paced environment. Growth opportunities within the company. Supportive and collaborative company culture. Remote work options available. Access to continuous learning resources.
The Role :
The Ecommerce Case Management Specialist will be responsible for managing customer inquiries and issues related to online orders. This role involves collaborating with various teams to ensure a seamless customer experience and timely resolution of cases.
- Manage and resolve customer cases related to ecommerce transactions.
- Collaborate with logistics, customer service, and IT teams to address issues.
- Analyze case trends and provide feedback for process improvements.
- Document case resolutions and maintain accurate records.
- Assist in developing FAQs and knowledge base articles.
Ideal Profile :
The ideal candidate will possess a blend of technical and interpersonal skills, with a focus on customer satisfaction and operational efficiency.
Education : Bachelor’s degree in Business, Marketing, or a related field is preferred.
What's on Offer :
This position offers a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development.
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Ecommerce Case Management Specialist • Philippines
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