Mandarin Customer Relations Supervisor (Makatyi City)

BENEFITS : HMO and Allowances
Leave Credits
Housing allowance
Performance Bonus JOB DETAILS : Company Profile: This is a contact center from Southeast Asia and has different nationalities working for them. This BPO company operates five days a week to provide good customer service and consultancy services to worldwide clients.

Position: Mandarin Customer Relations Supervisor
Location: Makati City
Work Set up: Onsite
Industry: Online Gaming
Salary: Negotiable
Schedule: Dayshift Mon-Fri

Requirements:
Proficient in Mandarin and English
Diploma in any field
Minimum 2.5 years of Customer Service/Call Center experience
Minimum 1 year of experience leading others
General knowledge of e-commerce business and technology
Good understanding of customers' behavior and cultural preference in the targeted markets of the business
Typing speed of at least 30 words per minute

Responsibilities:
Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate, and resolve customers' requests, queries, concerns, and complaints.
Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply, and review documentation on operating standards, processes, policies and procedures, service standards, and practices.
Test, read, comprehend, compose, translate, validate, review, escalate, and maintain systems and
communication contents from business to customers
Plan, prepare, compile, consolidate, interpret, formulate, and report customer service operation
performance and customers interaction statistics and records
Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise and authorize daily tasks assignments, workforce scheduling, the performance of customer service representatives, and compliance with operating practices

Recruitment Process:
Initial Interview
Language assessment
Final Interview
Job Offer