Client Success Lead | Remote | CDO

Job Description Client Success Lead

Position Type : Full-Time

Location : Remote

Apply here : https : / / operationsarmy.com / application

About the Role

Were hiring a Client Success Lead who will bridge communication between our clients and the talent supporting them. This role focuses on relationship-building, talent support, issue resolution, and ensuring day-to-day operations run smoothly.

If you have BPO experience, have handled client or team concerns, and are confident in your communication and leadership skills, this role is designed for you.

This is a mid-tier leadership role higher than a coordinator but lower than operations manager ideal for professionals seeking more responsibility without the salary expectations of senior management.

Key Responsibilities

Client Success & Communication

• Maintain regular communication with assigned clients to gather updates and feedback.
• Ensure client expectations are clearly communicated to talent.
• Build strong working relationships through transparency and consistent follow-up.
• Identify concerns early and offer proactive solutions.

Talent Alignment & Performance Support

Operational Consistency

Problem-Solving & Issue Handling

Who You Are

Qualifications

Apply Now

https : / / operationsarmy.com / application