Customer Service Coordinator

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Position Summary

This role is vital to the business and our customers. The role requires an individual that has a passion for providing exceptional customer service while operating in a high paced environment.

Key Accountabilities / Responsibilities

The responsibilities include the following :

• Answering email, Phone and Live Chat queries from external customers regarding online orders, loyalty questions or general / miscellaneous customer queries or feedback in a reasonable timeframe.
• Ensuring shift KPI’s are met in line with business expectations
• Responding to emails from stores, Area Managers and other internal customers in a timely manner.
• Responding to phone enquiries from internal and external customers.
• Investigating and tracking online customer orders and refunding orders where necessary.
• Managing customer loyalty accounts.
• Communicating with key stake holders to get the best resolution / answer for the customer
• Providing a high level of support to both external customers and All internal support departments

Skills and Experience Required

Key Relationships

Internal

External