Customer Service Representative (CSR) - Telco Sales AccountWorldBridge Solutions • Bridgetowne IPI, Pasig CIty, National Capital Region, PH
Customer Service Representative (CSR) - Telco Sales Account
WorldBridge Solutions • Bridgetowne IPI, Pasig CIty, National Capital Region, PH
13 days ago
Job descriptionOpen to any educational attainment. No experience needed. Strong communication skills (verbal and written). Ability to work in shifting schedules and fast-paced environments. Virtual Hiring Process. Paid Training.
Job Summary
The CSR for a Telco Sales Account is responsible for providing exceptional customer support while actively promoting and selling telecommunications products and services. This role involves handling inquiries, resolving issues, processing account-related requests, and identifying opportunities to upsell or cross-sell telco solutions such as mobile plans, broadband, TV packages, and value-added services.
Key Responsibilities
Customer Service
- Handle inbound and / or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns.
- Provide accurate, clear, and timely information to customers.
- Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance.
- Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency.
- Sales & Upselling
- Identify customer needs and recommend appropriate telco products and services.
- Upsell or cross-sell mobile postpaid plans, broadband packages, devices, add-ons, and promotions.
- Meet or exceed monthly sales targets (e.g., new activations, upgrades, add-ons).
- Process sales orders, plan changes, and contract renewals accurately.
Qualifications
Earn up to ₱21,000 - 27,000 per month with allowance + incentives and HMO.
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Customer Service Representative • Bridgetowne IPI, Pasig CIty, National Capital Region, PH