Sales Customer Service Representative (Insurance) - Work from Home

Requirements

• 3-5+ years of experience in a customer service inbound / outbound role, ideally within the insurance or financial services industry.
• Exceptional verbal and written communication skills; friendly, confident, and clear when interacting with customers.
• Proven ability to handle multiple product lines and provide tailored recommendations to diverse enquiries.
• Demonstrated ability to manage high-volume inbound calls and emails.
• Strong attention to detail in data input, record keeping, and compliance processes.
• Familiarity with CRM platforms and multichannel communication tools (phone / email).
• Professional under pressure, able to prioritise, multitask, and handle escalations with care.
• Sales-focused mindset with a genuine commitment to customer care and satisfaction.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

• Work from home
• 2 week Training :
• Monday – Friday : 4 : 00 PM – 1 : 00 AM
• Rest days : Sat and Sun
• Position 1 (after training) :
• Monday, Thursday, Friday : 6 : 00 PM – 3 : 00 AM
• Saturday, Sunday : 4 : 00 PM – 1 : 00 AM
• Rest days : Tues - Wed
• Position 2 (after training) :
• Monday, Tuesday, Friday : 6 : 00 PM – 3 : 00 AM
• Saturday, Sunday : 4 : 00 PM – 1 : 00 AM
• Rest days : Wednesday and Thursday
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home  allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages :

Website :   https : / / twoconnect.com.au /

Careers :   https : / / apply.workable.com / twoconnect-careers /

LinkedIn :   https : / / linkedin.com / company / twoconnectau

Facebook :   https : / / www.facebook.com / 2woconnect /

Instagram :   https : / / www.instagram.com / twoconnect_ /