German Customer Support Representative (Shifting Schedule)
Company Profile : This Company is the leading provider for global internet and technology companies. They service a wide range of industries including Back Office, Medical, and Transportation.
They have been in the Industries for over 10 years.
Position : German Customer Support Representative
Industry : BPO Company
Location : Makati City
Salary : PHP 70,000 - PHP 75,000 gross
Schedule : Shifting Schedule
Work Setup : Work Onsite
Benefits :
- 13th Month Pay
- Night differential
- Government Mandated Benefits
- Sick Leave
- Vacation Leave
- Free Visa Processing
- Other benefits will be discussed by the client
Responsibilities :
- Escalate more complex problems to appropriate internal resources
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Improve our products and services by providing insightful feedback
- Build and maintain our internal systems and procedures
- Efficiently and effectively communicate with users who contact us via our designated support channels.
- Accurately identify, analyse, and resolve both technical and non-technical issues in a timely manner.
- Providing feedback on the efficiency of the customer service process.
Requirements :
- Open for Native and Non-Native German speakers
- Proficient in German and English
- Bachelor Degree holder
- Customer Service experience in Healthcare Account is a big advantage
- Experience working in multi-channel support organisations.
- Must be willing to work in the Philippines
Recruitment Process :
- Paper Screening
- Basic Exams
- Written Assessments
- Initial Interview
- OPS Interview
- Client Interview
- Job offer
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Sun / Smart : (+63) 969-321-0130
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Look for : Ms. Alena
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