CSR-B - Order Management

Key Responsibilities

• Accurately enter and validate customer orders in Salesforce and Citrix-based systems.
• Monitor order status and ensure timely fulfillment.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve order-related issues promptly and professionally using Salesforce case management.
• Collaborate with logistics, inventory, and operations teams to ensure seamless order flow.
• Escalate complex issues through Salesforce workflows and Citrix tools when necessary.
• Maintain accurate records of customer interactions and order details in Salesforce.
• Generate reports on order status, delays, and customer feedback using CRM dashboards.
• Adhere to company policies, service level agreements (SLAs), and quality standards.
• Ensure compliance with data privacy and security guidelines.

Qualifications