AVP - Project Management

Pru Life UK Taguig, National Capital Region, Philippines

AVP - Project Management

This position is responsible for leading the various technology and operation excellence initiatives across the organization to ensure alignment of goals and requirements to strategic objectives. The role oversees the delivery of high-quality services to the customers, drives operational efficiency and innovation, ensures attainment of SLAs and KPIs, and fosters a culture of customer satisfaction and high-performing employees.

Responsibilities

Operational and Tech Excellence

• Lead cross-functional teams to execute strategic initiatives and projects.
• Review and converge business requirements and processes to technical solutions that ensure seamless implementation of the project.
• Identify and recommend key process improvement opportunities using data and insights to improve operational and financial benefits.
• Conduct process discoveries / analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate and workflows.
• Analyze quantitative and qualitative data that will be used for process excellence, continuous improvement, RPA, and digital automation.
• Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management).
• Utilize data analytics and process mining tools to monitor and optimize workflows.
• Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote process excellence activity and a continuous improvement culture.

Strategic Leadership and Execution

Change Management

High-Performing People

Qualifications

Join a team who is always asking : what can we do better?

We break down silos to improve our execution-focused approach, so we can use our advantage of scale, discover fresh perspectives, and new modalities of growth.

Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future.

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