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Head of Strategic Communications and Client Marketing

Head of Strategic Communications and Client Marketing

Emapta GlobalDavao City, Davao Region, Philippines
8 days ago
Job description

Head of Strategic Communications and Client Marketing

Built for Growth. Backed by Heart. Driven by You.

Emapta is more than just a workplace—it's where your career finds meaning. We partner with leading global brands to bring opportunities closer to exceptional talent. Our people-first approach means you get the tools, support, and culture you need to thrive. From flexible work setups to world-class teams, we're building a future where every Filipino professional can shine on an international stage—without leaving the country. With us, you don’t just grow, you grow with purpose, with passion, and with a team that celebrates your journey every step of the way.

Job Description

As the Head of Strategic Communications and Client Marketing , you'll design and drive client communication strategies, oversee online reputation management, create powerful case studies and testimonials, and build strong client engagement initiatives. This role is your chance to lead high-impact narratives in a global outsourcing environment.

Job Overview

Employment type : Full-time

Shift : Flexible shift

Work setup : Permanent WFH

  • Competitive Salary Package
  • Permanent WFH arrangement
  • HMO coverage with free dependent upon regularization
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24 / 7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment

The Qualifications We Seek

Experience

  • 10+ years in client communications, customer marketing, or B2B content roles.
  • Experience communicating with global clients, preferably in outsourcing, SaaS, or tech-enabled services.
  • Prior experience managing review site strategy, case studies, or reference programs is strongly preferred.

    • Skills

  • Outstanding writing, storytelling, and stakeholder management skills
  • Project management skills and the ability to juggle multiple stakeholders across global time zones.
  • Strong interpersonal skills for client interviews, feedback loops, and content collaboration.

    • Tools & Tech

  • Familiarity with platforms like Microsoft 365, HubSpot, Salesforce, and project management tools (e.g., Monday.com, Asana).
  • Experience using review platforms (Clutch, G2, Glassdoor) and knowledge of their impact on B2B brand reputation.

    • Your Daily Tasks

  • Design and manage client communication programs.
  • Collaborate with Marketing, Sales, Client Experience, and Product teams to communicate key updates including product enhancements, process improvements, and new tools or technologies.
  • Lead development of client case studies, including interviews, approvals, and content production.
  • Manage the client reference and testimonial database to support Sales and Marketing efforts.
  • Secure and manage client consents for marketing use across owned and third-party channels.
  • Oversee Emapta's presence on review platforms (e.g., Clutch, G2, Glassdoor, Google Business).
  • Develop and manage processes to collect client reviews, respond to feedback, and maintain a high brand reputation.
  • Track sentiment, flag trends, and proactively support online brand positioning in the outsourcing category.

    • Community Building & Client Engagement

  • Contribute to the creation of a global client community experience through curated content, forums, events, or reference programs.
  • Support initiatives that build trust, transparency, and value through ongoing client communications.

    • Why We Stand Out Among the Rest!

    Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50 / 50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

    Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day—whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

    At Emapta, you're not just joining a company—you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

    "We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

    #EmaptaEra

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Marketing

    • Industries

  • Outsourcing and Offshoring Consulting

    • #J-18808-Ljbffr

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    Strategic And Client • Davao City, Davao Region, Philippines