Medical Receptionist | AU | WFH

• Prioritise answering phones across 15 lines aiming to pick up within 5 rings.
  
• Greet patients warmly and complete standard questions/confirmations.
  
• Check and action emails monitoring inboxes regularly.
  
• Receive and process postage including scanning and distribution.
  
• Review and manage referrals.
  
• Label files and documents following standard nomenclature (who date etc.).
  
• Handle GP emails and follow-ups.
  
• Provide high-quality customer service and support the front-of-house team with calls and appointment bookings with compassion and empathy.
  

• Manage new patient entries via HotDoc and update Best Practice.
  
• Check recalls and follow-ups in HotDoc.
  
• Process DNA (Did Not Attend) and cancellation emails.
  
• Monitor the appointment book daily.
  
• Track doctors sessions and leave.
  
• Handle patient complaints professionally.
  

Requirements

• Bachelors degree in Human Resources Psychology Business or a science-related field.
  
• Strong computer literacy including proficiency with office software (e.g. Microsoft Office) and experience or willingness to learn medicalpractice software and appointment systems.
  
• Experience with HotDoc is highly preferred.
  
• Excellent verbal and written communication interpersonal skills empathy and ability to interact with patients doctors and staff professionally.
  
• Strong organisational multitasking and timemanagement skills to manage phone lines appointments records emails scheduling and admin tasks in a busy environment.
  
• Basic knowledge of medical terminology and confidentiality/privacy practices to handle patient information records referrals and followups.
  
• Customer service orientation compassion discretion and professionalism especially as a first point of contact for patients and visitors.
  

Benefits

Why Youll Love Working Here

• HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party Family Day Team Building and more!
  

Required Skills:

Bachelors degree in Human Resources Psychology Business or a science-related field. Strong computer literacy including proficiency with office software (e.g. Microsoft Office) and experience or willingness to learn medicalpractice software and appointment systems. Experience with HotDoc is highly preferred. Excellent verbal and written communication interpersonal skills empathy and ability to interact with patients doctors and staff professionally. Strong organisational multitasking and timemanagement skills to manage phone lines appointments records emails scheduling and admin tasks in a busy environment. Basic knowledge of medical terminology and confidentiality/privacy practices to handle patient information records referrals and followups. Customer service orientation compassion discretion and professionalism especially as a first point of contact for patients and visitors.