Charter Coordinator

The Charter Coordinator manages the end-to-end flight experience for Aircraft Owners and Block Charter Clients. This role requires a sophisticated, client-centered approach and a firm grasp of CFR 14 Parts 91 and 135 regulations. As a primary point of contact for high-net-worth individuals, the successful candidate must demonstrate impeccable attention to detail, thrive in a fast-paced team setting, and provide immediate, high-priority responses to all requests.

Job Responsibilities

• Foster a culture of proactive service, anticipating needs to consistently exceed the expectations of owners and charter clients
• Keep clients informed of operational issues and maintain open lines of communication with Maintenance and flight crews regarding aircraft status
• Ensure all flight operations adhere strictly to the contractual obligations of Aircraft Owners, Block, and Retail Charter clients
• Generate and deliver precise charter quotes for clients, brokers, and external operators
• Proactively address and resolve client disputes or service hurdles
• Analyze fleet utilization to maximize safety, profitability, and client satisfaction
• Collaborate with the Chief Pilot and Logistics Coordinator to manage crew scheduling, briefings, and travel arrangements
• Track weather, airport conditions, and real-time flight progress (Flight Following), coordinating ground services like fueling and towing as needed
• Manage the accurate and timely processing of all owner and charter trip invoices
• Maximize the use of FOS for scheduling, maintenance alerts, and accounting; utilize Flight Explorer and Microsoft Office to maintain data integrity

Record Keeping and Database Maintenance

Requirements

Required Qualifications :

Preferred Qualifications :

Knowledge, Skills, and Abilities :

Minimum Technical and Work Environment Requirements :

Benefits