Mid-Level Technical Support Engineer with 3-8 years experience

About the Role :

We are looking for a Mid-Level Technical Support Engineer with 3–8 years of experience to join our growing remote team. This role focuses on managing escalations, overseeing major incidents, and ensuring system stability through proactive technical solutions. You’ll also collaborate with cross-functional teams, create documentation, and mentor other engineers—all while working from the comfort of your home.

Key Responsibilities :

Manage and resolve major incidents while mitigating risks and ensuring system stability.

Provide expertise in PKI, X.509 certificates, TLS / SSL, HSMs, and compliance with security best practices.

Support and maintain Windows Server OS, Linux, Active Directory, networking, and cloud-based services.

Collaborate with internal teams to improve support processes and lead efficiency initiatives.

Troubleshoot and manage SQL databases for support operations.

Create and maintain technical documentation, SOPs, and knowledge base articles.

Implement automation and drive efficiency improvements within the support infrastructure.

Provide technical guidance and mentorship to support engineers.

Qualifications & Skills

Experience : 3–8 years in technical support or related IT roles.

Required Skills (at least 60–70% of the following) :

Windows or VMware

Linux or Azure

Containerization / Kubernetes

Identity & Access Management (IAM) + Security

Basic networking

ITSM (basic knowledge)

Additional Skills :

Excellent troubleshooting and problem-solving skills.

Strong communication skills (written and verbal).

Customer-focused mindset with a strong commitment to service and satisfaction.

What We Offer

100% Remote – Work from Home

Competitive salary package

Opportunity to work with cutting-edge technologies and global clients

Career growth and continuous learning opportunities

Collaborative and supportive work culture

How to Apply :

If you’re passionate about solving technical challenges and want to advance your career in a remote-first environment, we’d love to hear from you! Submit your updated resume to work@neksjob.com or Viber / WhatsApp : +639172482120

Job Types : Full-time, Permanent

Benefits : Health insurance

Opportunities for promotion

Paid training

Pay raise

Work from home