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XTN-45CD188 | OPERATIONS MANAGER

XTN-45CD188 | OPERATIONS MANAGER

KMC Solutions IncTaguig, Metro Manila, Philippines
28 days ago
Job type
  • Quick Apply
Job description

We are seeking a highly capable and experienced Operations Manager to lead and oversee the delivery of outsourced services for a client in the Irish tax rebate and financial services sector. This role is ideal for a strategic thinker with a strong background in operations management, particularly within a BPO or outsourcing environment. The successful candidate will be responsible for ensuring operational excellence, team performance, and client satisfaction through data-driven decision-making and effective leadership.

What We Offer

Competitive salary and performance-based incentives.

  • Opportunity to work with a growing client in the financial services sector.

Professional development and career advancement opportunities

Key Responsibilities

Operational Oversight : Manage the end-to-end delivery of outsourced tax rebate services, ensuring SLAs, KPIs, and quality standards are consistently met.

  • Team Leadership : Lead, mentor, and develop a team of supervisors and agents to drive performance, engagement, and continuous improvement.
  • Client Relationship Management : Serve as the primary operational point of contact for the client, ensuring alignment on goals, expectations, and service delivery.
  • Process Optimization : Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
  • Compliance & Risk Management : Ensure adherence to all regulatory, data protection, and compliance requirements relevant to tax rebate processing.
  • Reporting & Analytics : Monitor performance metrics, generate operational reports, and provide actionable insights to internal and client stakeholders.
  • Training & Development : Collaborate with training teams to ensure staff are well-equipped with the knowledge and tools to perform their roles effectively.
  • Issue Resolution : Proactively manage escalations and resolve operational issues in a timely and professional manner.

    • Experience & Skills Required

    Proven experience (5+ years) in operations management, preferably within an outsourcing or BPO environment.

  • Strong leadership and people management skills.
  • Excellent communication and stakeholder management abilities.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with Microsoft Dynamics CRM system, workflow tools, and reporting platforms.
  • Knowledge of Irish tax systems or similar jurisdictions is a plus.
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    Manager • Taguig, Metro Manila, Philippines