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Helpdesk Analyst

Helpdesk Analyst

BruntWorkManila, 00, ph
1 day ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Schedule :

  • Mondays to Fridays, 9 : 00 am to 6 : 00 pm, with 1-hour unpaid break
  • 40 hours per week
  • Client timezone : New Zealand Time

As a Helpdesk Analyst, you’ll be part of a team that’s dedicated to creating a fantastic experience across our group of companies.

Responsibilities :

  • First- and second-level support relating to our systems, including Microsoft Windows, network connectivity, user access, printers, browsers, mobile devices etc.
  • Implement moves, adds and changes to computer and communication hardware.
  • Maintain excellent customer service for all support queries and adhere to all service management principles.
  • Take ownership and be proactive when dealing with all requests and issues.
  • Support users with training, advice and self-help content.
  • Assign or escalate support requests as needed.
  • Maintain up-to-date knowledge of the company – its organization, services and products.

    • Requirements

  • A passion to provide exceptional service for our users by resolving issues and fulfilling service requests.
  • 2+ Years working in a Helpdesk Level 1 / 2 environment
  • Excellent communications skills and proven ability to engage with internal users, technology teams, and vendors in a constructive and collaborative style.
  • A can-do problem-solving attitude.
  • Ideally ITIL Foundation Certification
  • Other recognized IT certification / training
  • Knowledgeable in Microsoft Active Directory, Exchange Management, Networking (Basic Wi-Fi, WAN and LAN), Security Awareness, and Basic Application Support

    • Nice to have :

  • ManageEngine Service Desk experience
  • Intune experience
  • On Prem MS365 experience

    • Benefits

    Independent Contractor Perks :

  • HMO coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

    • Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

    ZR_29438_JOB

    Requirements

    A passion to provide exceptional service for our users by resolving issues and fulfilling service requests. 2+ Years working in a Helpdesk Level 1 / 2 environment Excellent communications skills and proven ability to engage with internal users, technology teams, and vendors in a constructive and collaborative style. A can-do problem-solving attitude. Ideally ITIL Foundation Certification Other recognized IT certification / training Knowledgeable in Microsoft Active Directory, Exchange Management, Networking (Basic Wi-Fi, WAN and LAN), Security Awareness, and Basic Application Support Nice to have : ManageEngine Service Desk experience Intune experience On Prem MS365 experience

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    Analyst • Manila, 00, ph