Concierge Backer (Voice) (Work From Home)

RESPONSIBILITIES :

Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.

Provide callers and visitors with detailed information about the business’s products, services, and operational policies.

Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.

Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.

Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.

Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.

Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

REQUIREMENTS :

Strong verbal and written communication skills.

A friendly and professional demeanor, with a commitment to providing outstanding customer service.

Ability to effectively interact with people, internal and external.

Strong follow-through skills.

GENERAL REQUIREMENTS :

Good command of the English language

Must be 18 years of age and above

A headset with a noise-canceling feature and a high-definition webcam

DEVICE SPECIFICATIONS :

Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required

Windows or Mac is acceptable

At least 8GB of RAM with 60 GB of free hard disk space available

NETWORK REQUIREMENTS :

10 Mbps DSL / Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)

BENEFITS :

Legit Work from Home - Avoid the hassle of traffic

No experience is required - Fresh Graduates, Students, and undergraduates are accepted

Job Security and Stability

Potential Income up to $1500 per month

Training is provided with an Allowance

Personal and Career Growth - Self-development and Promotion

Great Team Culture - Core Values : Relationship, Growth, Fun, and Abundance

In-house Assistance

PTO Provided

Profit Share - Retirement Plan

Chance of an all-expense-paid trip to the US

Birthday and Anniversary Treats

Wedding Gifts

Newborn Gifts

Foodpanda Discount