Customer Service Representative

Acts as a patient, member, or client's primary contact for inquiries, benefits, billing, and claims within the healthcare industry. Key responsibilities include handling inbound and outbound calls, resolving issues with empathy, providing information on insurance and services, and ensuring adherence to privacy regulations like HIPAA. Success in the role requires excellent communication, problem-solving, and active listening skills, as well as the ability to manage sensitive information and work within a collaborative environment.