Chat Customer Service Representative Philippines

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you'll support one of the most innovative Fortune 500 telecommunications companies in the industry. Here, you're not just a number; you're a valued teammate empowered to bring your authentic self to work, share ideas, and make a real impact. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Apply in person at TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga or same-day assessment, interview and the potential to walk away with an offer in-hand.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers (90% chat, 10% calls for callbacks only)
• Connect with customers and resolve issues using clear, empathetic communication
• Problem-solve in real time while representing an innovative, customer-first culture

What You Bring to the Role

What You Can Expect

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A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.