Client Support Specialist

Yellowstone Local, an industry leader in recruitment, marketing, and SaaS solutions for the skilled trades.

If you're a proactive problem solver with a knack for communication and a passion for helping clients succeed, this is your chance to join a mission-driven team that’s changing the game in skilled trades recruitment.

What’s in it for You?

Competitive Pay : Based on experience and performance

Work Schedule : Full-time, Monday to Friday, within the hours of 8 : 00 AM to 6 : 00 PM CST

Remote Opportunity : 100% work-from-home position

Paid Time Off & Holidays : Generous PTO policy and paid holidays

Career Development : Clear, performance-based pathways to grow your career

Team Culture : Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people

Why You’ll Love It Here

You'll support fast-growing companies in the skilled trades and make a real impact on their success

You'll be part of a tight-knit, remote team that actually lives its core values

You’ll receive hands-on training and mentorship, with opportunities to lead and take ownership

You’ll contribute to an innovative service model that blends marketing, recruiting, and technology for long-term client success

Your New Role

As a Client Support Specialist at Yellowstone Local , you’ll serve as the go-to person for client communication and support. From managing client interactions in HubSpot CRM to managing our clients’ job ads, you’ll be a trusted partner to each account you support.

This is a remote position open to candidates based in the Philippines.

Your daily responsibilities include :

Managing inbound client communication via email with empathy and urgency

Collaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferences

Prioritizing support activities to meet client needs and internal deadlines

Using HubSpot CRM to track all interactions, updates, and client histories

Manually source candidates through our database

Manually parse candidate information when automated syncing fails

Following and refining internal processes to streamline support delivery

Curating social media posts for our page and for our client’s job ads

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

3+ years of account management or client support experience, preferably in a SaaS environment

Proficiency in HubSpot CRM or a comparable platform

Strong time management and prioritization skills

Excellent written and verbal communication skills

Empathy-driven, client-first mindset

Proactive and consultative problem-solving ability

Familiarity with marketing and recruiting concepts is a plus

Comfortable working independently in a remote environment

Proven track record of identifying growth opportunities and resolving client challenges

Must thrive in a fast-paced, evolving environment and enjoy working as part of a team

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.