Nurse Care Team Quality Assurance Lead

Direct message the job poster from BruntWork

Training & Quality Assurance Lead

The Training & Quality Assurance Lead is responsible for building and maintaining a structured framework to ensure the Care Team consistently delivers high-quality service. This role provides direct oversight and support to the Senior Care Team Coordinators (SCTCs), equipping them with the tools, training, and performance insights needed to lead their teams effectively.

By developing onboarding programs, auditing service quality, and partnering closely with the Patient Experience Manager, this role ensures that patient feedback and complaints are translated into meaningful improvements.

The Training & QA Lead fosters accountability, consistency, and continuous development across all Care Team functions.

Job Highlights

• Hourly Rate : The equivalent of $20.00 USD per hour in the applicant’s local currency
• Schedule : 9am to 5pm EST, full-time
• Work Arrangement : Work from home
• Side Note : Since this is a permanent work‑from‑home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

Provide leadership to SCTCs, acting as their direct manager and primary point of accountability.

Design and implement structured onboarding programs tailored to Care Team roles.

Develop and manage QA processes to review communications, documentation, and service interactions for accuracy, professionalism, and empathy.

Required Qualifications

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, a technical check of your computer, and a voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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