Assoc IT Specialist

04-Jan-2026

Associate Incident Management Analyst

Philippines, Makati City

10553BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Position Responsibilities

• Serve as a team member in a 24x7 Network Operations Center (NOC).
• Monitor performance and service availability of global IT services, including voice/data networks, hardware, servers, and business applications using provided tools.
• Generate and track trouble/service tickets; maintain service outage and shift logs.
• Respond to inquiries and requests via telephone, email, and case tracking systems with speed, accuracy, and proficiency.
• Generate service performance reports and provide performance metrics to NOC management and other IT groups.
• Troubleshoot network, server, and application problems using diagnostic tools; escalate cases to Tier 3 Support as necessary.
• Track response and resolution status of cases, escalating when appropriate.
• Coordinate problem management and performance metrics for NOC teams.
• Contribute technical solutions to the Knowledge Base.
• Continuously improve knowledge and ability to operate all technical support tools and technologies.
• Participate in and lead projects and initiatives as a member of the NOC team.

Qualifications

• 1-3 years of experience in an IT Service Desk, Help Desk, Technical Operations, NOC, or similar technical support role.
• Background as a NOC Analyst or IT Help Desk Analyst.
• Demonstrated knowledge of IT systems component stack (network, hardware, operating system, database, application software, and cloud services).
• Experience supporting one or more IT areas in an operations capacity.
• Working knowledge of Active Directory and application/system administration tasks.
• Excellent communication, telephone, and interpersonal skills; strong verbal and written communication in English.
• Ability to work assigned shifts, including weekends, and be available on an on-call basis.
• Strong customer service abilities and ability to establish effective working relationships within IT teams.
• Analytical, troubleshooting, and problem-solving skills.
• Experience handling multiple competing priorities and managing conflicts.
• Self-motivated with a strong drive to achieve results.
• Experience contributing to technical knowledge bases.
• Demonstrated leadership in projects or initiatives within a technical support environment.
• Experience with automation, AI integration, programming, or scripting is a plus (e.g., PowerShell, Java, Python, Copilot Studio, Power Automate).

Position Type

FT

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Associate Incident Management Analyst | Deltek, Inc