System Administrator L2 (Work From Home) (MSP)

System Administrator L2

Work Arrangement : Remote

Schedule : Rotating Shift

Location : Cebu

Employment Type : Full-time

Salary : ₱80,000 – ₱100,000

About the Role :

The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.

Key Responsibilities :

Resolve Level 1 and Level 2 incidents and follow escalation protocols

• Continuously review all tickets and statuses in your queue.
• Respond promptly to colleagues, end users, and partners.
• Follow company, partner, and customer security protocols at all times.
• Assess tickets, escalate when necessary, and document steps thoroughly.
• Ensure issues are fully resolved and verified with customers before closing tickets.

Provide timely and exceptional customer service

Maintain accurate records and documentation

Proactive learning and development

Level 1 Incident Examples

Level 2 Incident Examples

Qualifications :

Candidates with attached CV and relevant experience will be considered for a phone interview.