Customer Service Representative - Spanish Speaking

The Role :

We are hiring a Customer Service Representative (Remote) to provide high-quality support to our online users via live chat . This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service. The ideal candidate will be proactive, tech-savvy, and customer-focused.

Key Responsibilities :

• Handle inbound live chats from players or users and respond to their queries effectively.
• Resolve in-game issues, account problems, or transaction concerns in a timely manner.
• Respond to customer inquiries accurately and professionally , maintaining brand tone and empathy.
• Manage customer complaints by identifying root causes and providing appropriate solutions.
• Ensure high levels of customer satisfaction and retention .
• Maintain clear records of customer interactions and escalate complex cases when necessary.
• Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
• Meet individual KPIs related to response time, resolution rate, and customer feedback .
• Working hours : 8 : 00am–8 : 00pm.

Ideal Profile :

Education & Experience :

Skills & Competencies :

Technical Requirements (for WFH) :

What's on Offer?