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Quality Specialist - Service Desk (Clark) | Onsite
TASQ Staffing SolutionsAngeles, Pampanga, Philippines30+ days ago
Job descriptionQuality Specialist for a Service Desk account. Ability / having experience on reporting including on tools like Avaya / Cisco Willingness to work on multiple projects and also periodically set and achieve stretch goals.
Qualifications :
- Conduct process audits, deploy designed processes, analyze and report performance on quality.
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
- Provide feedback to the agents, based on the findings of the monitoring
Work Setup : Clark (Onsite)
Requirements :
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Service Desk • Angeles, Pampanga, Philippines