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Technical Support Specialist (Hybrid)

Technical Support Specialist (Hybrid)

TigerUXTaguig, National Capital Region, PH
8 days ago
Job description

Responsibilities :

  • Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
  • Communicate with customers and technicians via Five9 SoftPhone.
  • Monitor equipment uptime and performance and escalate manufacturers as needed.
  • Follow up with manufacturers, service providers, and internal teams on open tickets.
  • Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
  • Collaborate with the team through daily stand-up meetings and other tools.
  • Consistently meet work and performance review expectations.
  • Collaborate with other internal and external teams to resolve open tickets.
  • Perform additional tasks assigned.

Qualifications :

  • Associate / Bachelor’s degree / Vocational course and / or relevant certifications.
  • Basic understanding of electrical concepts, including voltage, current, and power
  • Experience managing wireless carriers, troubleshooting and provisioning / deactivation.
  • Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
  • Excellent verbal and written communication in English.
  • Flexible for shifting and hybrid schedules.

    • Benefits :

  • Monthly internet allowance
  • Performance incentives
  • The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!)
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities, both virtual and in-person
  • HMO coverage for you and your dependent
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    Technical Support Specialist • Taguig, National Capital Region, PH