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Telecom Support Engineer Linux Philippines
Telecom Support Engineer Linux PhilippinesChronos Consulting • Philippines
Telecom Support Engineer Linux Philippines

Telecom Support Engineer Linux Philippines

Chronos Consulting • Philippines
30+ days ago
Job description

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. This is a full time, permanent role based in the Philippines.

Requirements :

  • Experience with customer facing activities in an international environment
  • Knowledgeable in customer support processes, tooling and troubleshooting
  • Knowledge in networking : TCP / IP, switching, routing – Must
  • Experience with Linux / Unix based systems – Must
  • Experience in the mobile and Telco markets (working with telco providers) – advantage
  • Experience with load balancers –advantage
  • Knowledge with VM environments, NFV and SDN – advantage
  • Scripting knowledge (perl / python / bash) – advantage
  • Self-learning and self- motivated
  • Solve problems independently and creatively
  • Team player and capability working with cross company teams abroad and in the HQ
  • High level of communication and reporting
  • Excellent communications skills in English (read and write)

Qualifications :

  • BSc / BA degree or equivalent work experience.
  • 5+ years of experience as a customer support / services engineer
  • International work experience and cultural awareness an advantage
  • Experience with global support organizations working with support teams abroad
  • Responsibilities :

  • Support engineer as part of the Global Support and Maintenance group
  • Responsible for the technical support of the company’s products and solutions
  • Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Resolve time critical deployment and production issues
  • Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Participation in providing training to customers as required
  • Participate in the On-Call duty rotation
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    Telecom Support Engineer Linux Philippines • Philippines

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