Call Center Agent - Dayshift

What you'll be doing

Handling inbound customer inquiries and requests across multiple communication channels

Providing accurate and timely information to customers, resolving issues, and escalating more complex matters as needed

Maintaining detailed records of customer interactions and transactions

Identifying opportunities to improve customer satisfaction and processes

Collaborating with cross-functional teams to ensure seamless customer experiences

Adhering to company policies, procedures, and service level agreements

What we're looking for

Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry; College grad + 6mos Sales experience

Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner

Strong problem-solving and critical thinking skills to effectively address customer concerns

Proficiency in written and spoken English, with the ability to communicate effectively in Filipino

Proven ability to work well in a team and adapt to a fast-paced, dynamic environment

Commitment to providing exceptional customer service and a willingness to go the extra mile

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance, retirement plans, and team-building activities. Our focus on work-life balance ensures that you can maintain a healthy and fulfilling lifestyle while contributing to the success of our organisation.