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Lead Officer

Lead Officer

Second Skin Holdings IncorporatedQuezon City, National Capital Region, Philippines
3 days ago
Job description

HIRING LEAD OFFICER!

Located at : Libis, Quezon City (Near Eastwood)

Qualifications & Skills Required

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2–3 years experience in Sales Coordination, Lead Management, or CRM operations.
  • Experience in service-based or automotive / repair industry (preferred but not required).
  • Prior supervisory or leadership experience is an advantage.

Technical Skills

  • Proficient in CRM systems (experience with Lark CRM is a plus).
  • Knowledge of sales funnel metrics and lead management processes.
  • Strong Excel / Google Sheets reporting and data analysis skills.
  • Familiarity with digital lead channels (Facebook, referrals, website, walk-ins, partner branches).

    • Core Competencies

  • Excellent communication and coordination skills.
  • Strong problem-solving and decision-making abilities.
  • High level of accuracy and attention to detail.
  • Proactive in monitoring and ensuring SLA compliance.
  • Strong follow-through and sense of accountability.
  • Ability to manage multiple tasks and prioritize deadlines.

    • Primary Responsibilities

  • Receive and review all incoming leads from various channels.
  • Input leads accurately into Lark CRM with complete details.
  • Assign leads to appropriate CSRs / sales reps based on branch or client type.
  • Monitor daily lead status and ensure updates (New, Follow-up, Quoted, Closed, Lost).
  • Maintain a clean and accurate lead database.

    • Attributes & Work Ethics

  • Organized and methodical
  • Customer-focused and service-oriented
  • Results-driven and goal-oriented
  • High integrity and confidentiality in handling customer data
  • Team player with leadership potential
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    Officer • Quezon City, National Capital Region, Philippines