Operations Senior Specialist III

Join a team that plays a vital role in helping customers achieve their homeownership dreams. As part of our Home Lending Consumer Originations Underwriting Support group, you’ll make a direct impact by ensuring the integrity and quality of our lending processes. Collaborate with talented professionals and contribute to a seamless mortgage experience for our clients. Your expertise will help us deliver outstanding service and uphold our commitment to excellence. Be part of a dynamic environment where your skills and ideas are valued.

Job Summary

As an Operations Specialist III in Home Lending Consumer Originations Underwriting Support, you review and validate mortgage documents to help customers move forward in their home loan journey. You work with us to ensure compliance with credit policies and investor guidelines, supporting our mission to deliver high-quality lending solutions. You collaborate with internal partners to resolve issues and maintain accurate records. Your attention to detail and customer focus help us achieve productivity targets and maintain high levels of satisfaction.

Job Responsibilities

• Conduct comprehensive reviews of loan files for completeness and accuracy
• Perform specialized underwriting support, including credit analysis and document preparation
• Review and analyze purchase contracts for compliance and completeness
• Identify and flag critical contract elements that impact loan terms
• Execute data verification processes to resolve alerts and validate borrower information
• Maintain accurate participant data entry and system reporting
• Coordinate with Home Loan Advisors on incomplete applications and missing documentation
• Identify potential risks associated with mortgage applications and implement measures to mitigate those risks
• Communicate decisions and findings effectively to internal stakeholders
• Collaborate with Customer Care Specialists, Home Lending Advisors, Quality Assurance teams, Risk Partners, and Closers
• Uphold customer service excellence in every interaction

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

Internal Application Eligibility Requirements

TENURE :

PERFORMANCE :

By submitting an application and / or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

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In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.