Operations CoordinatorMarketect • Philippines
Operations Coordinator
Marketect • Philippines
19 days ago
Job descriptionAnswer inbound calls and messages for all locations using provided systems Confidently handle client complaints and service issues Apply compensation policies consistently (no unauthorized refunds) De-escalate difficult client interactions calmly and professionally Document issues and resolutions for tracking and reporting Reach out to clients to update membership payment details (card on file no longer working) Assist with appointment booking and rescheduling Navigate booking platforms and internal systems Coordinate between locations to maximize coverage and service quality Inbox Management and Calendar Management Reach out to the team members to collect photos and videos of the clients Provide support in mobilizing tasks and ensuring tasks are getting completed Create and maintain basic operational tracking (missed calls, coverage issues, response times) Flag recurring operational problems and recommend improvements Follow defined SOPs and help improve them over time Support onboarding and training of future operational hires Take full ownership of daily scheduling Help train additional staff (phone support, scheduling) Act as the operational “hub” instead of the owner Contribute to building a scalable ops structure 2+ years of experience in operations, scheduling, or team coordination At least 1 year of experience in customer service Social media management experience is a plus Strong phone confidence — able to handle difficult client conversations Comfortable enforcing policies without escalation to ownership Highly organized and calm under pressure Clear, professional English communication (spoken and written) Able to manage real-time disruptions independently Experience supporting multi-location or service-based businesses is a strong plus Reliable computer (minimum i5 or equivalent with 8GB RAM) Stable internet connection (minimum 100 MBPS download speed) Must have a minimum of 50MBPS back up internet Comfortable using Time Doctor and standard remote collaboration tools
JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :
Staff Scheduling & Coverage
- Manage daily and weekly staff schedules across multiple locations
- Monitor staff call-outs, tardiness, and availability changes
- Proactively secure shift coverage when employees call off
- Serve as the primary contact for staff schedule-related issues
- Maintain structured communication channels (e.g., GroupMe)
Client Communication & Issue Resolution
Booking & System Support
Operational Structure & Reporting
Growth Path (Important)
Within 60–90 days, this role is expected to :
Qualifications
Tech & Setup Requirements
Job Type : Full-time
Schedule : 8AM - 5PM CST M-F
Salary Range : Php 40,000-60,000
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Coordinator • Philippines
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