Technical Client Success Manager

Job title :   Technical Client Success Manager

Employment Type :   Full Time - Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

Job Description

How you'll make an impact :

As a Technical Client Success Manager, youll play a pivotal role in driving client satisfaction and ensuring the success of AI-powered projects . Youll act as the bridge between our clients often fast-growing startups and the internal technical teams, managing inbound requests, coordinating development progress , and providing timely updates.

While prior experience with AI tools isn't required, a strong foundation in client success, project coordination, or account management  especially within a technical or software-driven environment  is essential. Were particularly looking for someone with the ability to understand technical proposals and contribute to solution scoping and response generation.

What makes this role exciting is the direct exposure to cutting-edge AI tools and workflows , including ChatGPT, Zapier, and Make.com . Youll receive hands-on training to help you grow comfortable with AI systems and terminology, making this a high-growth, high-learning opportunity for anyone passionate about the future of tech.

Core Responsibilities

Inbound Management & Project Tracking

Monitor and manage inbound leads and client communications.

Maintain clear timelines and track development progress.

Ensure regular and clear updates are provided to clients.

Client Onboarding & Discovery

Lead client onboarding and capture key goals and pain points.

Turn client input into scoped-out project briefs for internal teams.

Youll receive training on AI concepts and tools so you can confidently translate needs into solutions.

Project Coordination & Delivery

Act as the main point of contact for assigned clients.

Write clear task briefs and track deliverables.

Keep timelines, communications, and expectations in sync between clients and internal teams.

Light QA & Technical Understanding

Review developer output to ensure it aligns with client expectations.

• While you wont build anything yourself, you'll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and other industry standard AI tools.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

Excellent communication skills

Build trust and rapport with clients.

Identify additional ways to support them through automation and systemization.

Participate in upsell, renewal, and feedback loops alongside the founder.

Required Experience

Schedule & Location Setup

Location : Fully Remote

Schedule :

Work Days : Monday to Friday

Supervisory Contract : Not subject to Holiday Premium, Night Shift Differential, Overtime

Benefits :

Permitted Holidays Leave :