Operations Director / Manager - Customer Service & Call Center TeamManpower Genius • Leyte, Leyte, Philippines
Operations Director / Manager - Customer Service & Call Center Team
Manpower Genius • Leyte, Leyte, Philippines
21 days ago
Job descriptionMBA (Master in Business Administration) – mandatory. 5+ years of customer service leadership in DTC eCommerce (subscription & physical products). Experience managing outsourced call centers and remote teams of 100+ agents. Familiarity with eCommerce tech stacks : Gorgias, Shopify, CheckoutChamp, AirCall, Sigma.ai, etc. Strong initiative, proactive, confident, and able to take ownership of the CS team and Call Center operations. Competitive salary and flexible benefits. Paid Time Off (PTO) annually and local Philippine holidays observed. Access to HMO plans after 6 months of employment. Long-term opportunity in a fast-growing, performance-driven company.
Operations Director / Manager - Customer Service & Call Center Team
We’re looking for a Customer Service and Call Center Leader to take full ownership of the customer experience across a portfolio of consumer brands. This leader will manage an outsourced vendor-operated call center, optimize systems and workflows, and deliver measurable improvements in customer satisfaction, cost-to-serve, and retention.
Job Type : Full-time
Location : Fully remote, direct hire for a US company
Schedule : 8 : 00 AM to 5 : 00 PM PST with 1 hour lunch break / 12 : 00 AM to 9 : 00 AM Philippines Time
Responsibilities
- Own and oversee the full Call Center operations, ensuring high performance and customer satisfaction.
- Lead a remote team of 100+ agents, driving results in a high-volume DTC eCommerce environment.
- Manage outsourced vendors, optimizing processes, systems, and cost-to-serve metrics.
- Implement best practices and continuously improve CS workflows.
- Deliver actionable data and reports to senior leadership.
Qualifications
Benefits
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Manager • Leyte, Leyte, Philippines
Related jobs
Workday Financials Senior Principal Consultant (Global Delivery Center)
Collaborative Solutions • Leyte, Leyte, Philippines
Cognizant Workday Practice is seeking Financials Consultants with Financial Management systems experience and expertise in the areas of General Ledger, Billing, Receivables, Procurement, Payables, ...Show more
Last updated: 30+ days ago • Promoted
General Manager
Kasha Nutrition • Leyte, Leyte, Philippines
We are a fast‑growing Canadian e‑commerce company specializing in health and dietary supplements.Our mission is to provide high‑quality products that improve the wellness of our customers.We are lo...Show more
Last updated: 23 days ago • Promoted
Partner Sales Director - IHV Alliances
Canonical • Leyte, Leyte, Philippines
Partner Sales Director - IHV Alliances.Be among the first 25 applicants.Partner Sales Director - IHV Alliances.Canonical is a leading provider of open source software and operating systems to the g...Show more
Last updated: 30+ days ago • Promoted
Director of Sales, Territory (West)
Cloudflare • Leyte, Leyte, Philippines
At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for cust...Show more
Last updated: 30+ days ago • Promoted
Remote Customer Service & Call Center Director (100+ Agents)
Manpower Genius • Leyte, Leyte, Philippines
A leading recruitment agency is seeking an Operations Director / Manager to lead a customer service and call center team.
This fully remote role requires managing a large team and optimizing workflows...Show more
Last updated: 3 days ago • Promoted
Sales Director, Majors
Cloudflare • Leyte, Leyte, Philippines
At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for cust...Show more
Last updated: 30+ days ago • Promoted
Cloud Solutions Architect - Remote, Growth & Impact
HawodTech Solutions • Leyte, Leyte, Philippines
A technology solutions provider in the Central Visayas is hiring a Solutions Architect to lead documentation efforts and assist with architectural designs.
The ideal candidate should have a Bachelor...Show more
Last updated: 5 days ago • Promoted
Commercial Director - Fintech (Remote)
Michael Page • Leyte, Leyte, Philippines
High-Impact Leadership Opportunity in a Fast-Growing Digital Bank.Autonomy and Strategic Influence.A tech-driven financial institution enabling embedded banking solutions across various industries ...Show more
Last updated: 30+ days ago • Promoted
Remote Senior PM : Stakeholder Adoption & Alignment
Recruitnest Consulting • Leyte, Leyte, Philippines
A consulting firm in the Philippines is looking for a Senior Product Manager to strengthen stakeholder relationships and drive product adoption.
The ideal candidate will have over 5 years of product...Show more
Last updated: 4 days ago • Promoted
Regional Director - Asia-Pacific
Spirit of America • Leyte, Leyte, Philippines
Regional Director - Asia-Pacific.Spirit of America is a privately funded 501c3 nonprofit headquartered in Arlington, Virginia.
Our mission is to engage citizens in preserving the promise of a free a...Show more
Last updated: 19 days ago • Promoted
Sales Director, Asia
Sportradar • Leyte, Leyte, Philippines
Datacentric – Sales Director, Asia.Datacentric is a trailblazer in global sports technology, where your skills will enhance the creation of immersive experiences for sports fans worldwide.Establish...Show more
Last updated: 3 days ago • Promoted
Director de cuentas – Remoto Mexico ID #00245
Werben HR • Leyte, Leyte, Philippines
Director de cuentas – Remoto Mexico / Argentina ID #00245.Nuestro cliente trabaja junto a marcas líderes de LATAM para ayudarlas a crecer estratégicamente, con creatividad y generando un impacto real...Show more
Last updated: 29 days ago • Promoted
Senior Product Manager : Global Payroll Growth (Remote)
Deel • Leyte, Leyte, Philippines
A leading global payroll platform is looking for a Senior Product Manager to oversee a portfolio of countries in their Global Payroll expansion team.
This role is responsible for driving product sco...Show more
Last updated: 3 days ago • Promoted
Senior Product Manager (Technical Product)
MicroSourcing • Leyte, Leyte, Philippines
Senior Product Manager (Technical Product).Join MicroSourcing as a Senior Product Manager (Technical Product).Above‑market compensation, day‑one healthcare coverage (including dependents), paid tim...Show more
Last updated: 30+ days ago • Promoted
Head of Customer Success - Remote / Worldwide
Pro Coffee Gear • Leyte, Leyte, Philippines
Head of Customer Success - Remote / Worldwide.About the job Head of Customer Success - Remote / Worldwide.Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipmen...Show more
Last updated: 30+ days ago • Promoted
Execution & Enablement Manager APAC
dLocal • Leyte, Leyte, Philippines
Execution & Enablement Manager APAC at dLocal.You will contribute to our operational excellence across dLocal's Payins network, managing relationships with financial partners to boost approval rate...Show more
Last updated: 26 days ago • Promoted
Senior Product Manager (Stakeholder Engagement & Adoption)
Recruitnest Consulting • Leyte, Leyte, Philippines
Position Type : Experienced - Manager.Employment Type : Full-Time; Full-Time; Project-Based (2-3 years) - Can be extended.
Work Setup & Location : Fully Remote - Metro Manila.Work Schedule : Mondays - F...Show more
Last updated: 4 days ago • Promoted
Group Director, Paid Search (Remote)
Monks Associates Inc • Leyte, Leyte, Philippines
Please note that we will never request payment or bank account information at any stage of the recruitment process.As we continue to grow our teams, we urge you to be cautious of fraudulent job pos...Show more
Last updated: 19 days ago • Promoted