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Technical Support Specialist (Hybrid)
Tigerux Agile InnovationTaguig, National Capital Region, PH26 days ago
Job descriptionAssociate’s, Bachelor’s, Vocational Diploma, or equivalent technical certifications. Foundational knowledge of electrical systems (voltage, current, power). Experience working with wireless carrier accounts, troubleshooting, and device provisioning. Familiarity with LAN / WAN networks, TCP / IP, VPNs, and OSI model troubleshooting. Strong communication skills (both written and verbal) in English. Willingness to work flexible shifts in a hybrid work setup. Monthly internet allowance Performance incentives The coolest workplace ever (snacks, foosball, ping-pong, beer-o-clock, and more!) Game nights Internal learning and training programs Regular team-building activities (virtual and in-person) HMO coverage for you and your dependent
Job description : Responsibilities :
- Provide technical support for EV charging stations, including diagnosing and resolving issues.
- Escalate complex cases to manufacturers or higher-level support when required.
- Interact with customers and field technicians using communication tools such as Five9 SoftPhone.
- Track system uptime and performance, promptly raising concerns to relevant parties.
- Collaborate with manufacturers, service providers, and internal teams to ensure ticket closure.
- Adhere to service level agreements (SLAs) for response and resolution times, especially in critical cases.
- Participate in team huddles and contribute to a collaborative work environment.
- Consistently meet individual and team performance benchmarks.
- Support cross-functional initiatives that drive faster issue resolution.
- Handle additional tasks and responsibilities as assigned by leadership.
Qualifications :
BENEFITS :
PLEASE ANSWER ALL THE PRE-SET QUESTIONS SO WE CAN EASILY PROCEED TO YOUR ENDORSEMENT.
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Technical Support Specialist • Taguig, National Capital Region, PH