Store Supervisor

Key Responsibilities of a Convenience Store Supervisor :

1. Store Operations :

o Manage day-to-day store operations, including opening and closing procedures

o Ensure compliance with company policies and procedures

o Maintain a clean and organized store environment

2. Customer Service :

o Provide excellent customer service and respond to customer complaints

o Promote customer loyalty programs and track customer loyalty

o Ensure that customers have a positive shopping experience

3. Inventory Management :

o Manage inventory levels, including ordering and stocking merchandise

o Conduct cycle counts and inventory audits

o Identify and report inventory discrepancies

4. Cash Handling and Security :

o Manage cash handling procedures, including counting and reconciling cash

o Identify and report suspicious transactions

o Ensure that security protocols are followed

5. Team Management :

o Supervise and train store staff, including setting performance goals and expectations

o Provide feedback and coaching to staff members

o Conduct performance evaluations

6. Sales and Marketing :

o Promote sales growth and drive revenue

o Implement sales strategies, including upselling and cross-selling

o Merchandise products to drive sales

7. Safety and Compliance :

o Ensure compliance with safety procedures and regulations

o Conduct safety training and drills

o Report safety incidents and near misses