Travel Support Specialist - Airline Account (Pasay)

Key Responsibilities :

Assist customers with airline bookings, flight changes, cancellations, and special requests.

Utilize Global Distribution Systems (GDS) to process reservations and issue tickets.

Provide accurate information regarding flight schedules, fares, policies, and travel guidelines.

Handle customer concerns with professionalism and efficiency.

Meet performance targets on quality, productivity, and customer satisfaction.

Ensure compliance with airline policies and standard procedures.

Job Qualifications :

At least High School Graduate (college level / graduate preferred).

Minimum of 1 year international voice BPO experience handling GDS platforms (Amadeus, Sabre, Galileo, Worldspan, Apollo, Farelogix).

Strong English communication and interpersonal skills.

Good problem-solving and multitasking ability.

Willing to work onsite in Pasay with a shifting schedule.