Head of Engineering

About Tawk.to

Tawk.to is the world's leading business messaging platform, enabling millions of businesses to communicate and engage with their customers in real time. We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.

As part of our continuous growth, we are seeking a Head of Engineering to lead and scale our global engineering function. This role requires a strategic leader with a strong technical foundation and a proven ability to build and lead high‑performing, distributed teams.

Role Overview

You will co‑own the entire technical direction of tawk.to with the CTO and be the ultimate owner of engineering execution, reliability, and velocity. You will oversee all engineering teams — including web, mobile, backend, DevOps, QA, and infrastructure — while partnering closely with Product, Design, and Operations to deliver exceptional product experiences to millions of users worldwide. This is a deeply technical, hands‑on leadership role : you will still dive into architecture discussions, review critical PRs, and be the incident commander during major incidents.

Key Responsibilities

1. Strategy & Technical Leadership

• Co‑define and drive the engineering vision in partnership with the CTO, ensuring alignment with product and business strategy.
• Lead the evolution of platform architecture to support global scalability, performance, and reliability.
• Translate product goals into actionable engineering plans and measurable outcomes.

2. Team Leadership & Development

3. Engineering Excellence

4. Execution & Delivery

5. Cross‑Functional Collaboration

Qualifications & Experience

Education :

Bachelor's or Master's in Computer Science, Software Engineering, or related field.

Experience & Background :

Technical Expertise :

Our primary stack includes :

We value deep experience with any similar high‑scale, real‑time stack (e.g., Go, Elixir, Java, .NET) as long as you’ve successfully led large Node.js or JavaScript‑heavy organizations before or can ramp extremely quickly.

Strong hands‑on background in :

Preferred Attributes :

What We Offer :

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