Gaming Ticketing Support Representative (Non-Voice)

Job Description :

Are you passionate about gaming and customer service? Join our Gaming Support Team as a Ticketing Representative!

You’ll handle player concerns through email, chat, and SMS — no voice calls! Your main goal is to assist gamers with account issues, payment concerns, and gameplay-related inquiries while maintaining a fun and professional tone.

Responsibilities :

Manage customer tickets through chat, email, or SMS platforms

Provide accurate and timely responses to gaming-related concerns

Escalate unresolved cases to the appropriate department

Maintain a high level of product knowledge for various gaming platforms

Ensure customer satisfaction and ticket resolution within set turnaround time