Workforce Management Expert

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Create scheduling in Workforce Management tool

Manage changes to scheduling to ensure adequately daily resource coverage

Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage

Collect, analyze and process operation's data on daily / weekly / monthly / quarterly / half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)

Ensure hours are accurately accumulated and categorised in a format compatible with company procedure

Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position.

• Knowledge in any Work Force Management Software is an advantage;

Ability to perform statistical analysis and produce analytical and informative reports

Must have initiative, drive and work independently with minimum supervision and a good team player.

Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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